Frequently asked questions.
If your question isn't here, call us on 01233 349221.
What does "managed" cleaning mean?
It means we take responsibility for the whole service: understanding your premises, agreeing a written specification and schedule, providing and managing the cleaning team, monitoring standards, handling normal absence and continuity, and resolving issues.
How much does it cost?
Every site is different, so we price after a free walkthrough. You receive a clear recurring price for the agreed service rather than an hourly rate.
Does booking a walkthrough commit me to anything?
No. The walkthrough is free and without obligation. It lets us understand your requirements so we can prepare an accurate specification and quotation.
What happens if something isn't cleaned properly?
Tell us. We will put reported cleaning issues right within 48 hours.
Are you insured?
Yes. Pristine Upkeep holds £2 million public liability insurance. A copy of the certificate is available on request.
Which areas do you cover?
Medway and the surrounding area, including Rochester, Chatham, Gillingham, Strood and Rainham. If you're nearby, ask us.
What tasks are included?
Whatever is set out in your agreed specification. Typically this covers areas such as workstations, reception, meeting rooms, kitchens, washrooms, floors, bins and touchpoints, but nothing is assumed.
What kinds of businesses do you work with?
SMEs with commercial premises: professional offices, agents, business centres, showrooms, training companies, charities, suitable clinics and similar workplaces.
Do you offer domestic cleaning?
No. We focus on recurring commercial and office cleaning.
Start with a free walkthrough.
We visit, understand your premises and requirements, then send a specification and quotation. No obligation.